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         Terms & Conditions Of All Seasons Campervans

Definitions

The following definitions apply for the Terms and Conditions for All Seasons Campervans Pty Ltd.

  • All Seasons Campervans Pty Ltd is referred to as ASC
  • The travel agent is referred to as the Agent.
  • The Client is also referred to as the hirer (s)

Rental Period

Day one of the rental is the day the vehicle is collected by the customer from ASC. The last day of the rental is the day the vehicle is returned to ASC regardless of what time of the day.

Rental Duration

Minimum rental period is 4 days for Backpacker Campers, Minicampers and Hitops. Motorhomes are 10 days.

Early Returns or Credits

There is no refund or credit given for early returns. Hirers are charged for the time they book the vehicle NOT for the time it is used. If a vehicle is left at a place different than that stated as the return address collection charges will apply. If the vehicle is left at a different city other than that stated as the return city the full cost of recovery will apply.

Late Returns

If a vehicle has not been returned by 3.30 pm in Sydney and 3.00 pm in our other offices throughout Australia, our office will close and you will be charged another rental day. If you are running late and still wish to return your vehicle you must ring the office ( 1800 226 737 ) An hourly rate of $45.00 will apply for waiting.

An extension of your rental hire can only be arranged and authorised by head office. Please call 1800 226 737. This will depend on future bookings and availability.

Condition of Vehicle on Return

ASC reserves the right to hold the bond if a vehicle is returned in a dirty condition. The bond will be returned after the vehicle has been cleaned and checked for damage. A cleaning fee may be applied to vehicles returned in a dirty condition.

Flyscreens on Windows

You will note that there are flyscreens on some of the windows. You must ensure you close these windows before driving to avoid the flyscreens being broken. They are there for your own comfort.

One Way Rentals

All one way rentals and respective charges must be arranged in advance of rental commencing. If a vehicle is returned to a different address from that stated on the Rental Agreement ASC will charge $ 45.00 per hour to retrieve the vehicle.

Relocations

A relocation of a vehicle is determined as : A vehicle that needs to be relocated from one city to another and is therefore offered at a cheaper price than the daily rate. Relocation vehicles may not be clean and are offered in the condition that the last customer returned. Relocation vehicles may be cancelled at short notice and AllSeasons do not accept responsibility if a vehicle suddenly becomes unavailable. This is why these vehicles are offered at very low cost. The Bond ( Excess ) for the vehicle must be paid at the time of picking up the relocation vehicle, we do not offer insurance reductions for relocation so we strongly recomend you take out travel insurance for your trip.

Who can Drive the Vehicle ?

Anyone listed on the Rental Agreement at the start of the Rental may drive the vehicle, provided they are between 21 and 75 years of age. More than one driver may be listed. A driving licence must be shown ( ie national licence valid in Australia ) Driving by an unauthorised person will result in a termination of all insurance cover.

No Extra driver fees apply.

Equipment

All Cutlery, Crockery, Linen, Pillows and sleeping bags are provided FREE of charge. ASC reserve the right to charge for lost or broken items.

Babies and Children

Use and suitability of baby and booster seats are the hirer's responsibility.ASC accepts no liability whatsoever.The correct use & suitability of any form of child seat & the carriage of any child or infant in the vehicle shall be the full & total responsibility of the renter. If you require one for your rental you must request this at the time of booking.

Cancellations

A $250.00 non-refundable deposit applies for all cancellations PLUS

If cancelled within 30 days of start date : $ 250.00

If cancelled within 14 days of start date : 50% of gross rental

If cancelled within 5 days of start date 75% of gross rental

If cancelled on start day or No show : 100%

If vehicle is returned early : No refund for remaining days

Valuables

ASC assumes no liability for any valuables left in the vehicle or stolen from the vehicle. ASC advises not to leave valuables inside the vehicle when the vehicle is left unattended ASC further advise that whilst staying in or near cities you stay at a caravan park and use public transport in and out of the city. Please note that damage to windows and locks due to a break in is to be paid by the hirer.

Vehicle Substitutions

ASC reserves the right to upgrade the hirer to a higher rate vehicle at no extra cost. Should a lower rated vehicle be offered our responsibility is limited to a refund of the difference in the daily rate of the two vehicles.

Reservation Deposit

A minimum deposit will be required to reserve your booking. A vehicle will not be held until a deposit has been paid. Longer term bookings will attract a 10% deposit.

Rental Payment

The full balance of the rental will be required at the start of the rental. Payable by cash, mastercard or visacard. Personal, company and bank cheques will not be accepted on the day of pick-up. These must be arranged 14 days prior to the start of the rental.

Taxes

All Government taxes applicable will be taken at the start of the rental. All payments must be made in Australian Dollars. ASC does not accept liability for variances in the exchange rate.  Credit/eftpos/debit cards incur a merchant fee.

Road Restrictions

No vehicle is allowed on an unsealed road. Any travel on an unsealed dirt, grass or gravel road will void all insurance cover and all damage costs will be paid by the renter.

Animals and Pets

Small well behaved dogs may be taken in the vehicles. Any pet will incur a $150.00 Pet Cleaning Fee as we steam clean all of the cushions and curtains at the end of the hire. ASC must be made aware of a dog travelling prior to booking the vehicle. Other animals may be allowed at ASC's discretion.

Repairs

All our vehicles are maintained and serviced to the highest standard. However this does not prevent the occasional mechanical malfunction. Minor mechanical repairs of up to AUD$50 may be carried out without authorisation.

Any repair costing in excess of $50 must be reported to us immediately on (02) 9599 5585. We will approve repairs provided the renter was not responsible for the damage. All receipts for repairs must be given to ASC for proof of payment. ASC are limited to paying downtime only whilst the vehicle is in repair.

Malfunctions of items other than mechanical ie air-conditioning or conversion equipment are not considered as mechanical breakdowns and no downtime will be paid.

Please note we only fit and accept Bridgestone Tyres.

On The Road Assistance

Any problems associated with your vehicle including equipment failure must be reported to ASC within 24 hours. We do not accept any liability for claims after this time period. Our contact information is freecall 1800 226 737. We can be reached from any payphone within Australia and this number can be dialled from a mobile phone.

Vehicle Maintenance

Our vehicles are late models and maintained to the highest standard. However it is necessary for the hirer to check all fluid levels and tyre condition during their rental on a daily basis. This includes a daily check of:

Engine Oil and water level.

Engine Water Level in both the radiator and radiator overflow bottle.

Brake fluid level

Water level in ALL Batteries.

It is the hirer's responibility to recharge the auxiliary battery if it is flattened.

Failure to check these will result in the hirer being responsible for any damage to the engine or other parts of the vehicle associated with a daily check.

Customer Responsibility

Joint hires and drivers listed on the Rental Agreement are responsible for all the Terms and Conditions listed in these explanation notes and the terms listed on the reverse of the Rental Agreement. All Seasons campervans suggest the Terms and Conditions are read carefully, by entering into this rental agreement you authorise ASC to debit your credit card or security bond with the following:

  • All charges as per the Rental Agreement
  • All charges in respect of parking, speeding and any other traffic infringements incurred during the time you have hired the vehicle. This includes an administration fee of $55 for processing the traffic infringement into the customer's name.
  • All loss or damage to the vehicle up to the value of the security bond. Please see notes on "Damage to vehicle"
  • All costs in the event of loss or damage to the vehicle and third party property, including damage not reported on return of the vehicle will apply, together with if any of the Terms and Conditions of the Rental Agreement have been breached.
  • The fuel and gas tank should be FULL on return.

Any damage to interior conversion or equipment items will be charged for. Labour rate is $ 88.00 per hour.

Terminating the Agreement and Repossessing the Vehicle

The Customer acknowledges that ASC may refuse any rental, terminate the Rental Agreement and/or repossess the Vehicle (and for that purpose enter upon any premises and remove the Vehicle) at any time, without notification to the Customer.  The Customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if:

  • the Customer is in breach of any term of this Agreement, or
  • the Customer has obtained the Vehicle through fraud or misrepresentation, or
  • the Vehicle appears to be abandoned, or
  • the Vehicle is not returned on the agreed return date and/or ASC reasonably believe that the Vehicle will not be returned on the agreed return date, or
  • ASC considers that the safety of the passengers or the condition of the Vehicle is endangered.

The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of the rental charges or the Vehicle Security Deposit.

Rental Bond

A refundable Security Bond is required at the start of the rental as security.

This can be paid in cash at the Sydney office only or credit card ( only MasterCard or Visa ). This does not include GST. If the bond is withheld due to damage then GST must be applied at the current rate.

The bond is fully refunded provided the vehicle is returned on time, undamaged, with fuel and gas tanks full. Refill charges will apply for ASC to refill fuel or gas. The vehicle must be returned in a clean condition with toilet and waste tank (where applicable) empty or a cleaning fee will be charged. If it is suspected the vehicle has been driven off road, or the vehicle is too dirty to check for damage, the bond will be held until a complete inspection of the vehicle has been carried out. If no damage is found then the bond is refunded in full, less any cleaning charges due.

All rental and bond payments are in Australian Dollars (AU$). ASC do not accept liability for exchange rate fluctuations on the return of bonds.

The bond will be applied for each accident.

Minicamper and Hitop Insurance Excess (Bond)

Standard - $2,500.00

or Mid range -$1,000.00 by paying an extra $18.00 per day (capped at 50 days)

or Nil excess* by paying an extra $25.00 per day (capped at 50days) * Includes 1 tyre and 1 frontwindscreen

Motorhome Insurance Excess (Bond)

Standard - $3,000.00

Mid range -$1,500.00 by paying an extra $18.00 per day (capped at 50 days)

$500.00* by paying an extra $25.00 per day (capped at 50days) * Includes 1 tyre and 1 frontwindscreen


OR Tyre and Windscreen coverage only at $12.00 per day (capped at 40 days)

The Renter is also responsible for all parking fines, speeding fines and other driving offences during the duration of their rental. Including $55.00 administration costs in respect to traffic infringements.

Exchange Rate / Currency Variations

All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount originally charged. ASC do not accept any liability for variances up or down. Refunds by credit card can take up to 14 working days depending on the customer’s bank or financial institution.

Insurance and Accidents

ASC is to be advised of any accident or damage to the vehicle within 24 hours.

Your insurance excess is the security bond and will be withheld in the event the vehicle is involved in an accident. ASC require as much information to be written down as possible. In particular please take photos of the scene where possible BEFORE moving the vehicle(s).

Towing charges will apply after an accident in the event the vehicle is un-drivable.

All Third Party Personal Injury Insurance is covered by our compulsory vehicle registration.

ASC reserves the right not to replace a vehicle after an accident.

Damage to Vehicle / Loss of the Vehicle

The following costs / damages are to be paid in full by the hirer:

  • Windscreens and any window.
  • Tyres
  • Roof damage (where the vehicle has been damaged above the top of the windscreen)
  • Under-body damage
  • Towing after an accident to the nearest police station or town.

All loss of or damage to the vehicle where:

  • I have left the vehicle unlocked or left the keys inside the vehicle.
  • I have not kept the key secure and under my personal control.
  • The vehicle is totally or partly immersed in water regardless of the cause.
  • I have failed to maintain all fluid levels.
  • I have failed to check engine oil, radiator water and battery levels every day.
  • I have driven the vehicle with low fluid levels.
  • I have driven the vehicle with no fan belt, or radiator cap.
  • I have driven the vehicle in a dangerous manner.
  • I have broken any of the Terms or Conditions.
  • The daily rate for the period the vehicle is off fleet for accident repairs (demurrage)

Loss of bond in full where the cost of repair exceeds the value of the bond.

Where the damage is less than that of the bond a refund will be issued after the vehicle has been fully repaired.
All recovery costs will be in addition to the security bond in the event the vehicle is un-driveable after an accident.
All towing costs and security bond may be refunded in the event damages can be claimed from a third party.

AllSeasons Camper Conversions
Customer is eligible for a 1 year warranty on full conversions and a manufacturer's warranty on parts where applicable. Warranty is void if the vehicle is taken off-road.